Stuck? ... Need Support?
Here at XSitePro we aim to have the best possible service for our customers.
If you are stuck or have a question at any point we want you to get the answer you need as quickly as
possible!
Our dedicated support team are here to answer your technical support queries.
All tickets are answered within 24 hours. We want you to get your answer as quick as possible, in most cases you
can find the answer you need in our help documents or on our online forum.
Some questions get sent in again and again - so we've listed some of our most
commonly-asked questions, below.
All of XSitePro’s many features are documented and explained in our help manual. If
you need to know how to use a specific feature in XSitePro this is a great place to
look!
The solution to your issue may already be listed in our knowledgebase - you can jump right
there by clicking the link above.
Thousands of XSitePro users have been logging into our forum every day since it launched back
in 2004. It's highly likely that your query has already been answered - so check out the forum
search page by clicking the link above.
If you just can't find the answer to your question using any of the above means, then please
do feel free to submit a ticket to our support staff.
When submitting a ticket, please be sure to include as much detail as
possible so that we can get to the bottom of the issue you are having.
Common Queries:
+ I need my registration code and download details
You can retrieve your registration code from this web page; http://www.xsitepro.com/forgot-registration.html
To download XSitePro, click the link below:
http://www.xsitepro.com/download_xsp.html
+ I am having trouble publishing.
The vast majority of publishing issues are caused by incorrect publishing entered in XSitePro. Please check this guide:
http://www.xsitepro.com/help/publishing_details_tab.htm
If you cannot solve your publishing issue please submit a support ticket including your publishing details as follows;
Domain Name,
Home Directory,
FTP server,
FTP Directory,
Username,
Password.
+ I am publishing my website but it’s not changing online!
You may be viewing an older version of your website, stored in your temporary internet files. To ensure you are viewing the most recent version of your website please press CTRL + F5 on your browser.
Have you changed your publishing details? You may be publishing to wrong folder, therefore your old site is still showing. Please double check your publishing details using the guide below:
http://www.xsitepro.com/help/publishing_details_tab.htm
+ Can I import a published website back into XSitePro?
Unfortunately there is no way to re-import a published website as it has been converted into standard website files, not XSitePro project files.
You would need to recreate the website in XSitePro. It very much depends on the look of the website as to how easy it will be to recreate. Some will be easier than others.
You will need to use the page layout tab to create the header, left, center and right panels and the page footer separately.
You can use the images that are part of an existing website and if the header is made up of a collection of images then you can do a screen shot of the page and cut out what you need.
It is do-able, but will probably take some time. I know that the majority of our customers have taken the time to import their existing sites due to the fact that once they,re there; it,s far easier to manage and then they can take advantage of all of XSitePro’s brilliant features.
+ I was asked to register again and then when I opened XSitePro all my sites were gone!
This can happen if you move or rename your xsitepro-data folder (In your ‘Documents’ folder by default). If you have been ‘spring cleaning’ your PC and have moved this folder to a new location what happens is when you then open XSitePro it cannot find your data and therefore will create a new data folder.
To solve this issue you need to locate your original xsitepro-data folder and move/rename it back to the way it was previously.
+ I am getting script errors in XSitePro.
As XSitePro uses components from Internet Explorer this is usually easily fixed by updating your copy of Internet Explorer. Click the link below for more information:
http://www.microsoft.com/windows/internet-explorer/default.aspx
+ I am getting script errors on my live site.
Here are two things that can cause this;
1) 3rd party script has been added to your website and this script is incorrect. It’s best to double check the script to make sure it is valid, if possible contact the company/website that provided the script.
2) This can happen if you paste in text from another application, Word for example. When information is pasted in from Word it also pastes in the formatting and script. As Word is not designed to make websites then this extra formatting and script can cause problems on your website. To solve this you first need to paste the text into notepad and then copy it from there and then paste into XSitePro. This will remove all the formatting from Word.
+ All/Some of my menus are not appearing on my live site.
This can happen if you have enabled Siloing and not selected for your menus to appear. You can check this by opening the Siloing settings in the Other tab and going to Step 5.
+ I cannot make text flow around my image
To allow text to flow around an image you just need to select the image you want to use and right click. In the menu, click ,Image Properties,. Under ,Alignment, set the horizontal option to either Left or Right. The text will now flow around the image.
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