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Should Your Website Have
Audio?
Foguring Out if Audio's Right For Your
Sites.
Paul Smithson - 15th January 2009
Audio can be a highly effective sales tool
and it’s well worth considering adding it to your site if
you’ve not already done so, but be warned, it doesn’t work for
every type of web site and the way you implement it can impact
on your site in a negative way if you get it
wrong.
The truth is that you won’t really know how
your market will react to audio until you test it. For some
topics it can work incredibly well and be a massive hit with
visitors both in terms of retention and revenue generation.
However, there are other niches where it’s completely frowned
upon and can make people click their back button in a split
second.
Not only do you need to test whether audio
itself has a positive impact on your site, but you also need to
test how the audio is used, particularly whether the audio
starts playing automatically. Some visitors really despise
audio that plays automatically whereas others love it. Often
this will be dependent on the niche in which you are working.
For example, the reaction to audio that starts running
automatically is likely to be completely different for a site
specializing in serious legal matters, populated by legal
professionals, than for a site specializing in jokes and
populated primarily by younger people.
During your initial testing phase you might
try having audio on your site that users must start by clicking
a ‘play’ button. If users respond well to that, you can try
having it start automatically and see how well that is received
by your visitors.
If you’re going to use audio on your site,
it needs to be the highest quality audio you can
manage.
Make sure the sound isn’t too loud or too
soft as audio that’s too loud will often cause visitors to
leave your site immediately, particularly if they are in a work
environment. Equally, audio that’s too quiet will just
frustrate visitors are they’ll have to either turn up the
volume to hear it or will have to put their ear closer to the
speaker, neither of which is conducive to impressing your
visitors.
Of course, you can’t control the volume the
user’s computer is set to, but you can control the volume at
which you record the audio. You’ve seen those television
commercials that are much louder than the others, right?
You’re watching television, and suddenly a commercial comes on
and screams at you. The audio is twice as loud as the TV
program was. If you don’t want your visitors jumping out of
their chair try to record at a volume that is appropriate for
the vast majority of your visitors. Kids screaming and dogs
barking in the background are complete a complete no-no, so do
whatever you can to make sure any audio you record is done in a
location or at a time that is
appropriate.
Another thing to keep in mind is your own
voice. Although most people aren’t overly-critical about
voices or accents, if you have a voice that is very harsh, or
have an extreme accent, people may have trouble understanding
you. If you think your voice isn’t acceptable consider
hiring voiceover talent to record your audio. You’ll find lots
of voiceover artists offering their services on the Internet
and a lot of them are very reasonably
priced.
Above all else, your audio should have a
bit of entertainment value. If your audio is boring, and
your tone is monotonous, your visitors aren’t going to listen
for very long. Visitors respond to dynamic personalities,
interesting narrative, and enthusiasm. If you don’t check all
those boxes seriously consider getting someone to do it who
does check those boxes as few people want to listen to several
minutes of a droning voice going on and on about product
features.
Done right audio can give most sites a real
boost and has been known to increase response rates by double
digits, so it’s well worth thinking about. If you’re using a
tool such as XSitePro it is an incredibly simple process to add
audio to your pages, so you really have no excuse for not
giving it a try sooner rather than
later.
About Paul Smithson -
Paul Smithson is the founder of Intellimon and the driving
force behind the best-selling XSitePro web site development
tool. Since graduating in Business Strategy and Direct
Marketing from two of Europe’s leading business schools, Paul
has set up five multi-million dollar companies, one of which is
now owned by the BBC. His areas of expertise include business
strategy, e-commerce, on-line and off-line marketing, software
development, and maximizing the potential of on-line
businesses.
For more information about
this, and many other Internet Marketing-related
topics, visit Paul Smithson's site,
www.xsitepro.com. |
Source:
http://www.xsitepro.com/should-your-website-have-audio.html
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