New to XSitePro? Your
Initial Questions Answered...
Below you will find
a selection of commonly-asked questions sent to us by new
users of XSitePro. Hopefully, your own questions will be
answered here, and you'll find your early days of using
XSitePro trouble-free and immensely rewarding.
- How do I Register with the
Help Desk?
- Can't I just e-mail the
support department directly?
- I'm sending e-mails to you,
but don't seem to be getting any reply. Why is
that?
- Where do I find the
XSitePro Forum?
- How do I register with the
XSitePro Forum?
- Where can I find the XSitePro
Knowledgebase?
- Is my installation of XSitePro
up-to-date?
- How do I back-up my Web
sites?
- Is it worth doing the
Tutorial, or should I just get started on a
site?
- What do I enter in the
Publishing details tab?
- I'm getting an application
error when I try and run XSite Pro,
why?
- Can I install my copy of
XSitePro on a second PC?
- Where can I see Tutorial
video's for XSite Pro?
- Where do I get the extra
clipart and templates from?
- How do I update my version of
Microsoft .Net?
- Can I edit a site I have made in
Frontpage/Dreamweaver in XSitePro?
1. How do
I Register with the Help Desk?
Registering with the
XSitePro Helpdesk is a very straightforward process. All you
need to do is follow this link, then fill out
your name, e-mail address and chosen password, in
the page that appears.
Once you've done that, you'll be able to
access the support ticket system whenever you like, simply by
logging in. The reason you need to log in each time is so that
you can see a 'history' of the tickets you have opened, along
with the responses from the XSitePro support team.
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2. Can't I
just e-mail the support department
directly?
Unfortunately, due to the thousands of
spam messages support systems like ours get sent every day, and
the negative impact that this can have on our ability to
effectively serve our customers' support needs, we only accept
ticket posts via the support web pages themselves.
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3. I'm
sending e-mails to you, but don't seem to be getting
any reply. Why is that?
If you find you are not
receiving responses to your tickets, submitted via the
ticket system, chances are you're using a free (or web-based)
e-mail service such as Hotmail, GMail, Yahoo or similar. These
mail services are notorious when it comes to non-deliverability
and are the most likely cause of your not having
received a reply.
Another step you can take to ensure
deliverability is to "white-list" e-mails from the domain
"xsitepro.com". That way, our messages have a better chance of
getting through to you.
If none of the above helps, head over to
the forum (details of which are below) and "Private Message"
(PM) one of the XSitePro staff (you'll find our details all
over the board). We'll be right back to you with
assistance.
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4.
Where do I find the XSitePro Forum?
The
XSitePro Forum can be found at http://www.xsitepro.com/messageboard
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5. How do
I register with the XSitePro Forum?
Registering
with the XSitePro Forum is easy. Just head over to the Forum
(link above) and click the "Register" link in the top-left
corner of the screen, just below the XSitePro logo. You'll then
be asked to agree to our terms of use, and finally for a few
pieces of information - just fill out the boxes provided and
then click the "submit" button at the bottom of the the
page.
Once you've signed up, you'll be able to
post your questions, comments and requests in the forum, and
particpate in one of the most lively web-design / Internet
Marketing forums on the 'net. You'll also find that the forum
is a great place to get support with setting up and running
your Internet business, no matter what the subject/niche of
your site.
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6. Where can I
find the XSitePro Knowledgebase?
The XSitePro
Knowledgbase is a fabulous resource where you can find answers
to a massive range of questions relating to using
the XSitePro software.
The Knowledgebase is part of the
XSitePro Support Desk, and can be accessed by clicking this link. Once there, you can
search for, browse through and read hundreds and
hundreds of topics.
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7. Is my
installation of XSitePro up-to-date?
If you have
downloaded XSitePro on or after the 9th September 2008, then
you'll already be on the first major point-release of XSitePro
Version 2 (so you'll be using 2.1 already). There are
occasionally minor updates released, as well, and these can be
downloaded from the XSitePro Forum at this thread.
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8. How do
I back-up my Web sites?
Backing up your sites is an
essential habit you need to get into, right from the get-go.
The Forum is full of plenty of peole who forgot to carry out
this basic step to protect all their hard work, and it would be
a shame for you to follow suit!
To back up your Web sites, either select
the "Backup/Restore" option within the "Tools" menu, in
XSitePro, or choose the "Backup my sites now" option when it is
offered to you when you load XSitePro (and after you haven't
backed up for a while - an automated reminder feature that will
initially appear after two weeks have passed, without a backup
taking place).
Don't forget to archive your backup(s)
on a different physical disk-drive to the one you've installed
XSitePro onto - that way, if your hard-drive fails you'll
still be ok.
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9. Is it worth
doing the Tutorial, or should I just get started on a
site?
The Tutorial is a 'must-do' exercise. Simply put, it will
shortcut the learning process dramatically by giving you
hands-on experience of building a site without the frustrations
of not knowing what to do next.
It might seem a bit like "study" or
homework, but it's a very worthwhile up-front investment of
your time, and will pay dividends over the
mid-to-long-term.
10. What
do I enter in the Publishing details tab?
The
Publishing Details tab is where you enter the FTP details
relating to your Web sapce. These details will have been
provided to you by your Web host when you set up your account.
The address will look something like this:
ftp.yourdomainname.com
You will also have been issued with a
username and password that corresponds to this FTP
address, too.
All you need to do is enter that
information, just the once, into the Publishing Details tab, in
your XSitePro site, and that's it! XSitePro stores this
information for you so that you don't need to remember these
settings for each of your sites. All you'll need to do is hit
one button, when editing your site(s) and the publishing
process will start automatically.
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11. I'm
getting an application error when I try and run XSite Pro,
why?
Here are some common reasons why this might be
happening:
Your Windows installation may be
out-of date. Run a Windows Update (you can do this from
your start-menu, in Windows) to make sure you are right
up-to-date.
You may be running an old
version of XSitePro. Check you are running the latest
version of XSitePro by visiting the update Forum thread, and downloading (and
installing) the latest XSitePro update.
You specified your "Program Files"
directory (or a sub-directory thereof) for the location of
your XSitePro-Data folder, when installing XSitePro. The
Program Folder in Windows is often 'protected' and installing
the XSitePro-Data folder into it may render it inacessible. You
should ideally accept the default XSitePro-Data location (in
your 'My Documents' folder) when installing XSitePro to be sure
of trouble-free operation.
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12. Can I
install my copy of XSitePro on a second PC?
Yes you
can. XSitePro can be installed on two seperate PCs under the
same license on the agreement that you only ever use one copy
at a time. If you require additional installations, you may
purchase additional seats from us - submit a pre-sales enquiry for more
information on additional seats.
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13. Where can I
see Tutorial video's for XSite Pro?
There are
currently no tutorial videos for the new release of XSitePro,
however you may find plenty of resources at the XSitePro Forum
about using the application and even videos created by other
XSitePro users. We will be releasing a series of
short instructional videos in the very near future,
so do check back.
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14. Where do I
get the extra clipart and templates from?
When you
purchased XSitePro you became eligible to download the full
Resources Pack (full of Clipart, Templates and more) along with
a 'bonus template pack'. All of these Resources can be accessed
from the bonus downloads
page.
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15. How do I
update my version of Microsoft .Net?
Microsoft's
".Net" application (which is part of Windows) must be
up-to-date to run XSitePro smoothly. To ensure you're using the
latest version of .Net, head over to the Microsoft .Net download page, and download
(and install) the latest version.
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16. Can I edit
a site I have made in Frontpage/Dreamweaver in XSite
Pro?
That depends on how complicated the pages are.
If the pages are simple HTML pages (without much in the way of
menus) then chances are they'll be able to be imported using
the in-built "Import Pages" tool. If, however, they have more
complex layouts then you are probably best redesigning the site
in XSitePro from scratch, and just copying and pasting the
text.
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Remember, if you have
any other questions you will probably be able to find
answers to them over at the following pages:
And, if neither of those turns up what
you're looking for, you can always submit a ticket to our help
desk.
Wishing you every success with
your XSitePro adventures!
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